Website Terms of Service
Welcome to Cloudfleet! As part of our commitment to you, we have drafted the following terms in order to support a smooth and vibrant user experience. It is important for you to read the Terms and Conditions carefully, as they contain important information and restrictions regarding your use of our services. These Terms are a binding agreement between us, Cloudfleet OÜ (“Cloudfleet”, “us”, “we”, “Company), and You, whether you are an individual user, or a user on behalf of a company or team (“User”, “Customer”, “You”).
Whenever you want to use the Services that we provide at cloudfleet.ai and related sites (the “Sites”), these Terms of Service, together with any supplemental terms, notices, and policies available at cloudfleet.ai, and/or any other binding document signed between the parties (the “Terms” or the “Agreement”) will apply to you.
YOUR CONTINUED ACCESS AND USE OF THE SERVICE ARE CONDITIONAL ON YOUR ACCEPTANCE OF AND CONTINUED COMPLIANCE WITH THE TERMS. By accessing or using the Service in any manner, including, but not limited to, visiting or browsing the Sites, registering an account, or contributing content or other materials to the Sites, you expressly understand, acknowledge and agree to be bound by these Terms. In addition to these Terms, our Privacy Policy governs how Cloudfleet collects, stores, and protects your information when you use the Services. Our Acceptable Use Policy, Privacy Policy, and Cloud Terms of Service are hereby incorporated by reference into these Terms as though fully set forth herein.
We may change or update the Terms from time to time. Changes will be effective 10 days following posting on the Site. You accept any changes by your continued use of the Services 10 days following such posting.
USE OF OUR SERVICES
When you create an account or use our Services, you are representing that the information you submit is truthful and accurate, your use of the Services does not violate any applicable law or regulation, and that you are of sufficient legal age or otherwise have the legal capacity to legally enter into these Terms. We reserve the right at any time to modify, suspend, or discontinue, either temporarily or permanently, the Services (in whole or in part) with or without notice. Cloudfleet is not liable to you or any third party for any modification, suspension, or discontinuation of the Services.
To ensure the security of our Services, we depend on you to maintain the confidentiality and security of any account credentials. Do not disclose or share your credentials with any third parties. You are solely responsible for any actions taken using your Accounts. Please notify us immediately in the event of any actual or suspected breach of security or unauthorized use of your Account.
YOUR CONTENT
You are solely responsible for the Content you post, host, or otherwise make available on our Sites. You represent and warrant that any Content you transmit through our Service is truthful, accurate, not misleading, and that you have the right to transmit such Content. Your Content must not be misleading; in violation of any laws, regulations, or these Terms; or infringe or misappropriate any rights of any other person or entity. Cloudfleet may but shall not be obligated to remove or edit any Content (including comments or reviews) in our sole discretion for any reason including Content in violation of our Acceptable Use Policy.
While you own any Content you create, by posting or otherwise making Content available on our Sites you may be granting certain rights to Cloudfleet and other Users, including:
You grant Cloudfleet a worldwide, royalty-free, perpetual, sublicensable, right and license to use, display, publish, reproduce, distribute, or otherwise make available to others as permitted under these Terms and our Privacy Policy.
If you decide to set your Cloudfleet Demos as public, you grant each other User a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, download, display, publish, reproduce, distribute, and make derivative works of your Content through our Services and functionalities.
If you decide to set your Cloudfleet Demos as unlisted, we will not list your Cloudfleet Demo on our Demos Discovery Page and it will not be searchable on our site or by search engine. However, unlisted demos can be seen, used, and shared, by anyone with the link. By providing access to certain Users or Teams you are granting those Users or Teams a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, download, display, publish, reproduce, distribute, and make derivative works of your Content through our Services and functionalities.
When Content contains notice of a reasonable and customary license, (such as an open source license) such Content is intended to remain under the terms of such license when further accessed, distributed, or used. Neither party is permitted to remove reference to any such license.
Any Content you download, access, or use from us or another User, is at your own risk and subject to these Terms and/or the terms accompanying such Content.
THIRD PARTY LINKS AND TOOLS
Certain content, products, services, and tools available via our Service may include materials from third parties provided as a convenience for Users.
Third-party links on this site may direct you to third-party websites not affiliated with Cloudfleet. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
INTELLECTUAL PROPERTY RIGHTS
Cloudfleet retains ownership of all intellectual property rights related to the Sites, Products, and Services, including all improvements to such. All materials we produce, including the Sites, design, code, graphics, interfaces, trademarks, and logos shall remain our exclusive property. We do not authorize you to alter, reproduce, republish, or license any of our materials absent express written permission. Any rights not expressly granted herein are reserved and retained by us.
If you provide feedback relating to the use, operation, performance, or functionality of our Sites, Products, or Services (“Feedback”), you hereby grant Cloudfleet a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive right and license to exploit and commercialize such Feedback for any purpose which shall be solely and exclusively owned by Cloudfleet. You are not entitled to any compensation or reimbursement for Feedback unless expressly agreed in writing.
DMCA POLICY
We comply with the Digital Millennium Copyright Act Policy (DMCA). If you believe that material located on or linked to our Sites violates your copyright, you are encouraged to notify us following the DMCA guidelines. To do so, please send an email to [email protected] with the Subject Line “DMCA Notice” with detailed and accurate information supporting your claim.
TERMINATION
You may decide to cancel or delete your Account at any time for any reason. Similarly, we reserve the right to suspend or terminate your access to unpaid Services anytime with or without cause, in our own discretion, and with or without notice.
Upon Termination or cancellation Cloudfleet may, without obligation to do so (unless otherwise required by applicable law), delete any of your Content or data in its possession including deleting all file systems, storage blocks, virtual machines, and any usage data associated with the account without liability; provided, however, Cloudfleet may maintain a copy of any information in accordance with Cloudfleet’s data retention practices and our Privacy Policy. Even after the termination of these Terms, your User Account, or access to a Site, any User Content you have posted or submitted may remain on our Services indefinitely
You agree that if your use of our Services is terminated under these Terms, you will not attempt to use that Service under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold us harmless from any and all liability that we may incur. Your use of the Service after termination will be a violation of this section, which survives any termination.
The provisions of these Terms concerning the protection of intellectual property rights, prohibited use, user-submitted Content, disclaimers, limitations of liability, indemnity, and Disputes, as well as any other provisions that by their nature should survive, shall survive any such termination.
ERRORS AND OMISSIONS
On occasion, information on our Service may contain errors, including, without limitation, typographical errors, inaccuracies, or omissions. Cloudfleet reserves the right to, at any time without prior notice, correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service is inaccurate (including after you have submitted your order). In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Cloudfleet shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item.
DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED OTHERWISE, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, FUNCTIONS, AND MATERIALS, ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SITE OR THE SERVICE, CONTENT, FUNCTIONS, OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE SITE WILL MEET USERS’ REQUIREMENTS. NO ADVICE, RESULTS, OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. CLOUDFLEET ALSO ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES OR OTHER HARMFUL COMPONENTS THAT MAY INFECT OR HARM, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THE SITE. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.
LIMITATION OF LIABILITY
YOU ACKNOWLEDGE, BY YOUR USE OF THE SERVICES THAT CLOUDFLEET WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES, INCLUDING WITHOUT LIMITATION, FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, COMPUTER VIRUS, OR NETWORK OR INTERNET FAILURE, OR INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS AND/OR LOSS OF OR DAMAGE TO PROPERTY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF CLOUDFLEET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL CLOUDFLEET’S TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THIS SERVICE EXCEED THE AMOUNT PAID FOR THE SERVICE OR PRODUCT PROVIDED.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, CLOUDFLEET, ITS AFFILIATES’, AGENTS’, LICENSORS’, AND SUPPLIERS’ DAMAGES IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
INDEMNITY
You are solely and fully responsible for your use of the Services. You agree to defend, indemnify and hold Cloudfleet and its directors, officers, employees, agents, or service providers harmless from any and all claims, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising directly or indirectly out of or from (i) your breach of any provision of these Terms; (ii) your activities in connection with our Services; or (iii) the Content or other information you provide to us through the Services. Cloudfleet reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Cloudfleet’s defense of such claim.
MISCELLANEOUS
Governing law and dispute resolution. These Terms and all matters regarding their interpretation and/or enforcement are governed by the Laws of the State of Estonia, excluding its choice of law rules. If a dispute or claim relating to these Terms arises, we each agree to make a reasonable and good-faith effort to agree on an out-of-court solution and to resolve the dispute. If no out-of-court settlement is reached, any related action, lawsuit, or proceeding must be brought and adjudicated exclusively by state or federal courts located in the State of Estonia, United States of America. Any claim, action, suit, or proceeding relating to these Terms must be brought by you within one year of the event that gave rise to the claim or such claim is hereby waived to the maximum extent permitted by law.
Assignment. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Cloudfleet without restriction.
Changes in law or regulation. If there is any change in law or regulation that would materially restrict or prohibit our ability to provide the unpaid Services pursuant to these Terms, we may suspend or cancel the unpaid Services, or otherwise amend these Terms.
Export Control and Sanctions. Any Service provided pursuant to these Terms may be subject to export control and sanctions laws of the U.S. and/or other applicable jurisdictions. Therefore, you may only access and use the Service in compliance with U.S. and other applicable export control and sanctions laws and regulations.
Entire Agreement. These Terms, together with our Privacy Policy, Hardware & Software Terms of Sale, Refund Policy, Acceptable Use Policy and Cloud Terms of Service, and any other legal notices published on the Service, shall constitute the entire agreement between you and us concerning the Service and supersedes all prior terms, agreements, discussions and writings regarding the Service.
Order of Precedence. In the event of a conflict between provisions arising out of any documents included in the Agreement, the order of precedence will be as follows, unless expressly stated otherwise: (i) the applicable Order Form if any; (ii) the applicable ISA or MSA; (iii) any other binding document signed between us; (iv) the Supplemental Terms; (v) these Terms of Service; (vi) all other documents or policies incorporated by reference in the Agreement.
Severability. If any provision of these Terms, by action of law or for any other reason, is held to be prohibited, invalid, void, or unenforceable in any relevant jurisdiction, such provision will be stricken, and the remaining provisions of these Terms will remain in full force and effect.
No Waiver. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
CONTACT US
We welcome your questions and comments about these Terms. You may contact us by email at [email protected].
Cloud Terms of Service
YOU AGREE THAT BY PLACING AN ORDER THROUGH AN ORDERING DOCUMENT THAT INCORPORATES THESE TERMS (THE “ORDER”), OR BY USING CLOUDFLEET CLOUD SERVICES, YOU ARE AGREEING TO FOLLOW AND BE BOUND BY THE TERMS AND CONDITIONS OF THE ORDER AND THESE TERMS. IF YOU ARE PLACING SUCH AN ORDER ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THE ORDER AND THESE TERMS AND, IN SUCH EVENT, “YOU”, “YOUR”, AND “CUSTOMER” AS USED IN THESE TERMS SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU OR SUCH ENTITY DO NOT AGREE TO FOLLOW AND BE BOUND BY THE TERMS AND CONDITIONS OF THE ORDER AND THESE TERMS, YOU SHALL NOT PLACE AN ORDER OR USE PRODUCTS OR SERVICES OFFERINGS.
These Infrastructure Services Terms (the “Terms”) are between You the Customer and Cloudfleet OÜ (“Cloudfleet”) a Estonia corporation. Customer and Cloudfleet are sometimes referred to herein individually as a “Party” and collectively as the “Parties.”
Definitions
“Acceptable Use Policy” means the Acceptable Use Policy published at https://cloudfleet.ai/company/terms/#acceptable-use-policy as may be updated from time to time at Cloudfleet’s sole discretion.
“Affiliate” of a Party means any entity that, directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such Party. For purposes of this definition, the “control” of an entity means the direct or indirect ownership or control of more than 50% of the voting interests of such entity.
“Authentication Key” means any access key, application key or authentication key necessary for utilizing an Authorized API.
“Authorized API” means the application programming interfaces developed and enabled by Cloudfleet that permit Customer to access certain functionality provided by the Services.
“Beta Services” means the features and/or functionality of the Services that may be made available to Customer to try at its option at no additional charge and which are clearly designated as beta, pilot, limited release, non-production, early access, evaluation, labs or by a similar description.
“Confidential Information” means all confidential and proprietary information of a Party (“Disclosing Party”) disclosed to the other Party (“Receiving Party”), whether orally or in writing, that is either marked or designated as confidential at the time of disclosure to the Receiving Party, or that a reasonable person should consider confidential or proprietary given the nature of the information and the circumstances under which it is disclosed. Cloudfleet’s Confidential Information shall include the Cloudfleet Property and the and all Orders. Notwithstanding the foregoing, Confidential Information shall not include any information that the Receiving Party can show: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party; (iii) was independently developed by the Receiving Party without reference to any Confidential Information of the Disclosing Party (excluding patentable subject matter which is not subject to this exclusion); or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.
“Customer Property” means any data (including source code, content, text, images, illustrations, charts, tables and other materials) supplied by Customer to Cloudfleet, either directly or indirectly (for example, through the Service or integration with a Third Party Product).
“Documentation” means all documentation and other instructional material made generally available by Cloudfleet to its customer base regarding the use of the Services.
“Cloudfleet Property” means (i) the Services, (ii) the Documentation, and (iii) all content and other materials and software supplied by Cloudfleet in connection with, or used by Cloudfleet in providing, the Services.
“Order” means an order for the Services that has been accepted by Customer (if online) or otherwise mutually agreed to by the Parties and which is governed by these Terms.
“Sub-processor” means any third-party data processor engaged by Cloudfleet that receives Customer Property from Cloudfleet for processing on behalf of Customer and in accordance with Customer’s instructions (as communicated by Cloudfleet) and the terms of its written subcontract with Cloudfleet, including a third party data center, and/or development, production, maintenance, marketing, financing, and customer support providers in connection with any of the Services.
“Services” means the software services and platform provided by Cloudfleet, including (i) the web and other user interfaces, applications, and software provided to Users, (ii) the Authorized APIs and (iii) any modifications, updates, derivative works, optional modules, custom or standard enhancements, updates, and upgrades to or of any of the foregoing.
“Third Party Products” means certain third party applications, systems, or services used by Customer, but not supplied by Cloudfleet, that are designed to interoperate with the Services (for example, third-party cloud services purchased by Customer from the applicable third party, independent of this agreement).
“Users” means all users that access Customer’s account on the Services.
Services
Provision of Services. Subject to the payment of all applicable Fees and for the Term, Cloudfleet hereby grants to Customer a non-sublicensable, non-transferable, non-exclusive right to access and use the Services in accordance with the Terms and any Orders.
Orders. Each Order for the Services will describe additional mutually agreed-upon limitations on use of the Service, including, the applicable Fees and other relevant terms and conditions. Unless otherwise specified in an Order, the Fees applicable to each Order shall be made available to customer at https://cloudfleet.ai/pricing (which may be updated from time to time by Cloudfleet) and/or in the user interface prior to Customer accepting an Order.
_Platform Guidelines._Customer hereby acknowledges that it will at all times comply with, and ensure that all of its Users comply with, the platform guidelines set forth on Exhibit A, which are hereby incorporated by reference (the “Platform Guidelines”).
Fees and Payment Terms
Fees. Customer will pay Cloudfleet all fees specified in or otherwise incurred pursuant to an Order (“Fees”) in accordance with this Section 3 and the applicable Order. Fees are quoted and payable in United States dollars. Payment obligations are non-cancelable and Fees paid are non-refundable, except as otherwise expressly set forth in these Terms.
Invoices and Payment. Unless otherwise specified in the Order, all fixed fees are due at the time of order or according to the interval indicated. By providing a credit card or other payment method accepted by Cloudfleet (“Payment Method”) for the Services, Customer agrees that Cloudfleet is authorized to charge the elected Payment Method on a recurring basis for all applicable Fees when due, and any other charges Customer may incur in connection with Customer’s use of the Services. For all purchased Services, the Payment Method will be charged on a monthly basis or at the interval indicated in the applicable Order. In addition, Customer shall reimburse Cloudfleet for all chargebacks and fees for declined or disputed transactions charged to Cloudfleet by its third party payment processor. If Cloudfleet does not collect a Payment Method from Customer at the time of purchase, Cloudfleet will invoice Customer for the charges at the email address on file with Cloudfleet. Customer will pay all invoiced amounts within thirty (30) calendar days of the invoice date. Overdue invoices are subject to a finance charge of 1.5% per month or the maximum permitted by law, whichever is lower, plus all expenses of collection including reasonable attorneys fees.
Taxes. Customer is solely responsible for the payment of all taxes, assessments, tariffs, duties, or other fees imposed, assessed, or collected by or under the authority of any governmental body arising from Cloudfleet’s provision of the Services hereunder (collectively, “Taxes”), except any taxes assessed upon Cloudfleet’s net income. Unless otherwise stated, Cloudfleet’s pricing policies and invoices do not include and are not discounted or enhanced for any such Taxes. If Cloudfleet is required to directly pay Taxes related to Customer’s use or receipt of any Services, Customer agrees to promptly reimburse Cloudfleet for any amounts paid by Cloudfleet. Customer shall provide Cloudfleet with all reasonable information and documentation requested by Cloudfleet regarding the taxes which are or were due (or which may be due) under the applicable Order.
Credits. Cloudfleet may, at its sole discretion, choose to offer credits for the Services in various ways, including but not limited to, coupons, promotional campaigns, prepaid credits and discretionary customer service fee adjustments. Cloudfleet reserves the right to award credits at its sole discretion. Credits have no monetary or cash value, can only be used by Customer to offset Customer’s subsequent payments of Fees for the Services, and are revocable or subject to early expiration at any time and for any reason or no reason by Cloudfleet, including for abuse, misrepresentation of account information, unauthorized transfer, or illegal conduct. Credits may only be applied to Fees due for the Services specifically identified by Cloudfleet when issuing the credit and may be subject to other disclosures, terms and conditions presented to Customer at the time the Credit is issued. Credits can only be used by Customer and are non-transferable. Unless the instrument (including any coupon) states an earlier expiration date, credits shall expire and no longer be redeemable twelve (12) months from the date the credit was issued.
Proprietary Rights
Customer Property. As between Customer and Cloudfleet, Customer retains all rights, title, and interest in and to the Customer Property, including all patent, copyright, trade secret, trademark or other intellectual property rights embodied in or related to the Customer Property. Except as expressly set out in these Terms, no right, title, or license under any Customer Property is granted to Cloudfleet or implied hereby, and for any Customer Property that is licensed to Cloudfleet, no title or ownership rights are transferred to Cloudfleet with such license.
Cloudfleet Property. As between Cloudfleet and Customer, Cloudfleet retains all right, title, and interest in and to the Cloudfleet Property, including all patent, copyright, trade secret, trademark or other intellectual property rights embodied in or related to the Cloudfleet Property. Except as expressly set out in these Terms, no right, title, or license under any Cloudfleet Property is granted to Customer or implied hereby, and for any Cloudfleet Property that is licensed to Customer, no title or ownership rights are transferred to Customer with such license.
Licenses to Cloudfleet. Customer hereby grants Cloudfleet a limited, non-exclusive, non-transferable (except in connection with the permitted assignment of these Terms), and royalty-free license to access and use the Customer Property made available to Cloudfleet or any of its Affiliates, solely as necessary for Cloudfleet to provide the Services to Customer and exercise its rights pursuant to these Terms. Additionally, Customer grants Cloudfleet a non-exclusive, revocable license to use Customer’s trademarks and logos to identify Customer as a subscriber of the Services. By submitting to Cloudfleet any unsolicited suggestions, enhancement requests, comments, feedback or other input relating to the Services (“Feedback”), Customer and its Users (as applicable) grant to Cloudfleet a perpetual, royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate such Feedback into the Services in any manner.
Data Privacy and Security
Hosting and Processing. When purchasing Services, Customer consents to the hosting of Customer Property in, and transfer of Customer Property into, the United States. Unless otherwise agreed in writing between the Parties, Customer agrees that Cloudfleet may transfer and store Customer Property in other geographic regions or jurisdictions at its sole discretion. Customer represents and warrants that such hosting and transfer are adequately consented to by Customer and permissible pursuant to applicable laws, regulations, rules, and third party rights.
Security. Subject to Customer’s compliance with its obligations to properly configure and implement necessary security controls in connection with its use of the Services, Cloudfleet will implement reasonable and appropriate measures to secure the Customer Property against accidental or unauthorized access, transmission, loss or disclosure. Unless otherwise expressly specified by an applicable Order, Cloudfleet shall have no obligation to maintain Customer Property, backup Customer Property, or otherwise store Customer Property on behalf of Customer or any User.
Data Processing Agreements. Where the Parties execute a Data Processing Agreement (“DPA”), the DPA shall be hereby incorporated by reference herein and become a part of these terms.
Sub-processors. Customer acknowledges and agrees that Cloudfleet may use Sub-processors, who may access Customer Property, to provide, secure and improve the Services. Cloudfleet shall be responsible for the acts and omissions of its Sub-processors to the same extent that Cloudfleet would be responsible if Cloudfleet was performing the services of each Sub-processor directly.
In-Product Cookies. Whenever Customer or Users interact with the Services, Cloudfleet automatically receives and records information on its server logs from the browser or device, which may include an IP address, “cookie” information, and the type of browser and/or device being used to access the Services. When Cloudfleet collects this information, it only uses this data to (i) provide the Services or (ii) in aggregate form, and not in a manner that would identify Users personally.
Confidentiality
Confidentiality. During the term of any open Order and for a period of three (3) years thereafter, each Party agrees to protect the confidentiality of the Confidential Information of the other Party in the same manner that it protects the confidentiality of its own proprietary and confidential information of a like kind; provided that a Receiving Party may disclose Confidential Information of the Disclosing Party with Disclosing Party’s consent or to its Affiliates, officers, directors, employees, subcontractors, or agents who need to know such information in connection with such Party’s exercise of its rights or performance of its obligations hereunder and who are bound by written agreements requiring the protection of such Confidential Information. This Section 6 shall supersede any non-disclosure agreement by and between Customer and Cloudfleet entered prior to the Effective Date that would purport to address the confidentiality of Confidential Information and such agreement shall have no further force or effect with respect to either Party’s Confidential Information.
Compelled Disclosure. If the Receiving Party is compelled by law, any court or law enforcement agency or authority (e.g., via a valid court order or subpoena) to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (if legally permitted). In such case, the Disclosing Party shall reimburse Cloudfleet for excessive costs incurred by Cloudfleet in connection with complying with such request, including costs of attorneys for time spent retrieving, reviewing and preparing responsive documents.
Warranties; Disclaimers
Mutual Warranties. Each Party represents and warrants that it has the legal power and authority to enter into these Terms.
Customer Warranties. Customer represents, warrants and covenants, that at all times it (a) exclusively owns, or has all necessary rights and authorizations to process or otherwise use or handle Customer Property, and (b) will not use the Services for unlawful purposes or in a manner that infringes or otherwise violates the rights of any third party.
Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BUT EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, (1) THE SERVICES ARE PROVIDED “AS-IS”; (2) CLOUDFLEET MAKES NO ADDITIONAL WARRANTY, CONDITION, REPRESENTATION, UNDERTAKING OR GUARANTY OF ANY KIND TO CUSTOMER OR ANY USER, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, (3) CLOUDFLEET HEREBY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS, REPRESENTATIONS, UNDERTAKINGS AND GUARANTIES, INCLUDING, WITHOUT LIMITATION, ANY WITH RESPECT TO TITLE, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, AND (4) CLOUDFLEET’S LIABILITY UNDER ANY IMPLIED OR STATUTORY WARRANTY, CONDITION, REPRESENTATION, UNDERTAKING OR GUARANTY WHICH CANNOT BE LEGALLY EXCLUDED IS LIMITED IN RESPECT OF THE SERVICES TO SUPPLYING THE SERVICES AGAIN OR PAYING THE COST OF SUPPLYING THE SERVICES AGAIN. IN ADDITION, CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SERVICES ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR HIGH RISK ACTIVITIES.
Beta Services. Cloudfleet may make Beta Services available to Customer at no charge, and Customer may choose to try such Beta Services in its sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to additional terms that will be presented to Customer. Beta Services are not considered “Services’’ under these Terms for purposes of Section 7 (Warranties; Disclaimer) and Sections 8(a) (Indemnification by Cloudfleet); however, all restrictions, Cloudfleet’s reservation of rights and Customer’s obligations concerning the Service, and use of any Third Party Products shall apply equally to Customer’s use of Beta Services. Unless otherwise stated, any Beta Services trial period will expire upon the earlier of one year from the trial start date or the date otherwise specified in writing by Cloudfleet. Cloudfleet may discontinue Beta Services at any time in its sole discretion and may never make them generally available.
Indemnification
Indemnification by Cloudfleet. Cloudfleet will defend, indemnify and hold Customer, its employees, directors and officers (the “Customer Indemnified Parties”) harmless from and against any and all costs, damages and expenses (collectively, “Losses”), suffered or incurred by any Customer Indemnified Party, as a result of any claim brought by a third party against a Customer Indemnified Party alleging that the use of the Services in accordance with the Terms infringes any patent, copyright, trademark or trade secret right of such third party (an “Infringement Claim”). Without limiting the foregoing, in the event that any portion of the Services is likely to, in Cloudfleet’s sole opinion, or does become the subject of an Infringement Claim, Cloudfleet may, at its option and expense: (i) procure for Customer the right to continue using the allegedly infringing item, (ii) substitute a functionally equivalent non-infringing replacement for such item, or (iii) modify such item to make it non-infringing and functionally equivalent, or (iv) terminate the Terms and any outstanding Orders and refund to customer prepaid unused Fees for the infringing items. Cloudfleet shall have no liability for any Infringement Claim to the extent arising from (1) Customer’s use or supply to Cloudfleet of any Customer Property; (2) use of the Services in combination with any software, hardware, network or system not supplied by Cloudfleet if the alleged infringement relates to such combination; (3) any modification or alteration of the Services (other than by Cloudfleet); or (4) Customer’s violation of applicable law, third party rights or these Terms (collectively, the “Excluded Claims”).
Indemnification by Customer. Customer will defend, indemnify and hold Cloudfleet, its employees, directors and officers (the “Cloudfleet Indemnified Parties”) harmless from and against any and all Losses, suffered or incurred by any Cloudfleet Indemnified Party, arising from or related to: (i) any allegation that any Customer Property or Customer’s use of the Services beyond the license granted in these Terms infringes, violates or misappropriates any patent, copyright, trademark or trade secret right of any third party, (ii) arising from Customer’s breach of the Platform Guidelines, or (iii) any Excluded Claim.
Indemnification Conditions. The Parties’ obligations under this Section 8 are contingent upon the indemnified party (i) giving prompt written notice to the indemnifying party of any claim subject to indemnification under this Section 8, (ii) giving the indemnifying party sole control of the defense or settlement of the claim, and (iii) cooperating in the investigation and defense of such claim(s). The indemnifying party shall not settle or consent to an adverse judgment in any such claim that adversely affects the rights or interests of the indemnified party (except to the extent affecting Customer’s continued use of the Service) without the prior express written consent of the indemnified party, which shall not be unreasonably withheld. The rights and remedies set forth in this Section 8 are the sole obligations of the indemnifying party and exclusive remedies available to the indemnified party in the event of an applicable Third Party Claim.
Limitation of Liability
Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOUDFLEET’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMs, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND DUE FROM CUSTOMER HEREUNDER DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE ON WHICH SUCH CLAIM OR CAUSE OF ACTION AROSE. THE FOREGOING LIMITATION APPLIES EVEN IF A PARTY’S REMEDIES UNDER THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.
Exclusion of Consequential and Related Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOUDFLEET HAVE ANY LIABILITY TO CUSTOMER OR TO ANY THIRD PARTY FOR ANY LOST PROFITS, LOSS OF USE OR DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY OTHER INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NEITHER PARTY SHALL BE RESPONSIBLE OR LIABLE FOR ANY LOSS, DAMAGE OR INCONVENIENCE SUFFERED BY THE OTHER PARTY OR BY ANY THIRD PERSON, TO THE EXTENT THAT SUCH LOSS, DAMAGE OR INCONVENIENCE IS CAUSED BY THE FAILURE OF THE OTHER PARTY TO COMPLY WITH ITS OBLIGATIONS UNDER THESE TERMS.
Term and Termination
Term of Agreement. This Agreement commences on the Effective Date of the Order and shall remain in effect for so long as You have a Service account.
Term of any Order. The initial term of each Order shall commence on the Effective Date stated in the Order and continue for the same period (“Initial Order Term”). Unless otherwise designated each Order shall renew for successive terms of the same period unless either party provides written notice of non-renewal at least thirty (30) days prior to the expiration of the then current term. “Order Term” means collectively the Initial Order Term and each renewal term. Cloudfleet will provide Customer with at least thirty (30) days’ advance written notice of any price increases applicable to the Services being used by Customer and effective upon the renewal term.
Termination. Either Party may terminate this Agreement and/or any Order by providing written notice to the other Party in the event the other Party materially breaches any of its duties, obligations or responsibilities under this Agreement and fails to: (i) cure such breach within thirty (30) days after receipt by the breaching Party of written notice specifying the breach, or (ii) if the breaching Party is incapable of curing such breach within thirty (30) days, provide the other Party with an acceptable plan for curing such breach within ten (10) days after receipt of such notice and thereafter curing such breach in accordance with such plan. Where there are no Orders in effect, either Party may terminate this Agreement by providing written notice to the other Party.
Effect of Termination. Upon termination, (i) any and all rights granted to Customer under these Terms will immediately be terminated; (ii) Customer must promptly cease all use of the Service; (iii) Customer shall return or destroy (at Cloudfleet’s election) all Cloudfleet Property, including Cloudfleet’s Confidential Information; and (iv) any and all Fees still owed to Cloudfleet at the time of such termination shall become immediately due and payable. Cloudfleet may, without obligation to do so and unless otherwise required by applicable law, delete the Customer Property in its possession without liability; provided, however, Cloudfleet may maintain a copy of the Customer Property in accordance with Cloudfleet’s data retention practices and as otherwise expressly authorized hereunder.
Surviving Provisions. Any provision which by its nature is intended to survive the termination or expiration of this agreement so shall including specifically, Sections 1, 3(a), 4(a), 4(b), 4(c) (last sentence only), 6-9, 10(c), 10(d), 11, and Exhibit A. Termination or expiration shall not affect any obligation accrued or arising prior to such termination or expiration.
Miscellaneous Provisions
Relationship. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the Parties, and Cloudfleet will be considered an independent contractor when performing any Services hereunder.
Customer Affiliates. An Affiliate of Customer may purchase Services subject to these Terms by executing Orders with Cloudfleet hereunder. By entering into an Order hereunder, the Affiliate agrees to be bound by the Terms as if it were an original party hereto.
Notice to California Residents. If Customer is a California resident, under California Civil Code Section 1789.3, Customer may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint or to receive further information regarding use of the Services.
Entire Understanding. These Terms (including any, DPA, our Privacy Policy, Acceptable Use Policy, and all Exhibits and Orders, which are incorporated herein by reference) constitutes the entire agreement between the Parties as to its subject matter, and supersedes all prior proposals, marketing materials, negotiations and other written or oral communications between the Parties with respect to the subject matter of these Terms. To the extent of any conflict or inconsistency between the provisions in the body of these Terms and any Order, the terms of such Order shall prevail. Notwithstanding any language to the contrary therein, all terms and conditions stated in any Customer purchase order or in any other ordering documentation (excluding Orders) are hereby rejected. Such terms will not be deemed incorporated into or form any part of the agreement , and all such terms or conditions are null and void.
Modification; Waiver. Except for Cloudfleet’s modification or update of the Documentation or the Service, or any policies as necessary to comply with applicable law, rules, regulations, no modification of these Terms legally binding against the other Party unless in writing and signed or electronically accepted by both Parties; provided, however, if Cloudfleet updates these Terms, the updated version of this Agreement shall be binding upon the Parties at the start of the next billing cycle. The failure of any Party in any one or more instances to insist upon strict performance of any terms or provisions of this Agreement, the DPA or any Order, or to exercise any option or remedy which is conferred in this Agreement, the DPA or any Order, shall not be construed as a waiver, or relinquishment to any extent of the right to assert or rely upon any such terms, provisions, options, or remedies on any future occasion. No waiver by either Party hereunder shall be effective unless agreed to pursuant to a writing signed by a duly authorized representative of the Party granting the waiver.
Disputes. The Parties agree to arbitrate all claims arising out of these Terms and that, by entering into this arbitration provision, they are each waiving their respective rights to a trial by jury or to participate in a class or representative action. THE PARTIES AGREE THAT EACH MAY BRING COMMERCIAL CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. Customer may bring a claim only on its own behalf and cannot seek relief that would affect other persons. If there is a final judicial determination that any particular claim (or a request for particular relief) cannot be arbitrated according to the limitations of this Section 11(f), then only that claim (or only that request for relief) may be brought in court. All other claims (or requests for relief) will remain subject to this Section 11(f). The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. All issues are for an arbitrator to decide, except that only a court may decide issues relating to the scope or enforceability of this arbitration provision or the interpretation of the prohibition of class and representative actions. If any party intends to seek arbitration of a dispute, that party must provide the other party with notice in writing in accordance with Section 11(f). The arbitration will be governed by the AAA’s Commercial Arbitration Rules (“AAA Rules”), as modified by these Terms, and will be administered by the AAA. If the AAA is unavailable, the parties will agree to another arbitration provider or the court will appoint a substitute. The arbitrator will not be bound by rulings in other arbitrations in which Customer is not a party. To the fullest extent permitted by applicable law, any evidentiary submissions made in arbitration will be maintained as confidential in the absence of good cause for its disclosure. The arbitrator’s award will be maintained as confidential only to the extent necessary to protect either party’s trade secrets or proprietary business information or to comply with a legal requirement mandating confidentiality. Each party will be responsible for paying any AAA filing, administrative and arbitrator fees in accordance with AAA Rules, except that Cloudfleet will pay for Customer’s filing, administrative, and arbitrator fees if Customer’s claim for damages does not exceed $75,000 and is non-frivolous (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). If Customer does not wish to be bound by this provision (including its waiver of class and representative claims), Customer must notify Cloudfleet to the notice address set forth in Section 11(h) within thirty (30) days of the first acceptance date of any version of these Terms. All claims between the parties, whether subject to arbitration or not, will be governed by California law, excluding California’s conflict of laws rules, except to the extent that California law is contrary to or preempted by federal law. If a claim between the Parties is not subject to arbitration, Customer agrees that the claim must be resolved exclusively in the U.S. District Court for the Northern District of California or a state court located in Santa Clara County, California and that Customer submits to the personal jurisdiction of either of these courts for the purpose of litigating any such claim.
Assignment. Neither Party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior express written consent of the other Party; provided, however, Cloudfleet may assign this Agreement in its entirety, together with all rights and obligations hereunder, without consent of the other Party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to this Agreement. Any attempt by a Party to assign its rights or obligations under this Agreement in breach of this section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the Parties, their respective successors and permitted assigns.
Notices. Except for notification methods expressly permitted under the Platform Guidelines, all notices under these Terms to Customer shall be in writing and shall be delivered to the addresses first set forth in the Order(s). Notices to Cloudfleet shall be addressed to [email protected]. Either Party may change its address for notice by giving notice of such address change in the manner provided herein. All communications and notices to be made or given pursuant to these Terms shall be in the English language.
Anti-Corruption. Customer acknowledges and agrees that it has not received or been offered any illegal bribe, kickback, payment, gift or thing of value from any Cloudfleet employees, agent or representative in connection with these Terms or any Order, other than reasonable gifts and entertainment provided in the ordinary course of business. Customer will promptly notify Cloudfleet if it offers or receives any such improper payment or transfer in connection with these Terms or any Order.
Export Control. The Services are subject to the trade and economic sanctions maintained by the Office of Foreign Assets Control (“OFAC”). By accessing the Services, Customer agrees to comply with these laws and regulations. Specifically, Customer represents and warrants that it is not (a) located in any country that is subject to OFAC’s trade and economic sanctions, currently Cuba, Iran, North Korea, Syria, and the Crimea region of the Ukraine; or (b) an individual or entity included on any U.S. lists of prohibited parties including: the Treasury Department’s List of Specially Designated Nationals List (“SDN List”) and Sectoral Sanctions List (“SSI List”). Additionally, Customer agrees not to – directly or indirectly – sell, export, reexport, transfer, divert, or otherwise dispose of the Services in contradiction with these laws and regulations. Failure to comply with these laws and regulations may result in the suspension or termination of Customer’s account. Customer agrees to comply with all applicable export and import control laws and regulations in connection with its use of the Services, and, in particular, Customer will not utilize the Services to export or re-export data or software without all required United States and foreign government licenses. Customer assumes full legal responsibility for any access and use of the Services from outside the United States, with full understanding that such access or use may constitute export of technology and technical data that may implicate export regulations and/or require export license.
Government Use. Cloudfleet provides the Services, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under these Terms, then it must negotiate with Cloudfleet to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.
Force Majeure. Except for performance of a payment obligation, neither Party shall be liable under these Terms for delays, failures to perform, damages, losses or destruction, or malfunction of any equipment, or any consequence thereof, caused or occasioned by, or due to fire, earthquake, flood, water, the elements, labor disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, governmental actions, epidemics, shortages of equipment or supplies, unavailability of transportation, acts or omissions of third parties, or any other cause beyond its reasonable control. In the event any of the foregoing events results in Cloudfleet not being able to provide the Services for a period of more than thirty (30) days, then either Party may terminate the Terms upon written notice to the other Party.
Severability. If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms shall remain in effect.
Exhibit A
Platform Guidlines
The Services can only be accessed after the creation of an account with Cloudfleet (“Account’). Customer may create an Account by providing Cloudfleet with certain information, including contact information, log-in credentials, payment, and billing sources (collectively “Registration Information”) and after authentication by Cloudfleet. Customer agrees that it shall update and ensure that its Registration Information is current and accurate at all times. Customer shall not disclose, transfer, license, or otherwise share any Account authentication information without Cloudfleet’s prior written consent in each instance. Customer is solely responsible for ensuring the security and confidentiality of all Registration Information and shall utilize proper security protocols, such as setting strong passwords and access control mechanisms, safeguarding access to all logins and passwords, and verifying the trustworthiness of persons who are entrusted with account access information. Customer must notify Cloudfleet immediately of any unauthorized access of its Registration Information or Account upon becoming aware of it. In addition, Customer is solely responsible for managing which Users have access to such Customer Property and for any actions taken by such Users with respect to such Account and Customer Property.
Except for uses that are expressly permitted (for example, in the Documentation or in an Order), Customer will not: (i) sell, resell, rent, lease, or otherwise distribute any portion of the Services; (ii) use the Services other than in accordance with the Documentation or in a manner that interferes with, unduly burdens, or disrupts the integrity, performance, or availability of the Services (for example, by conducting load tests or penetration tests without Cloudfleet’s prior written consent); (iii) attempt to gain unauthorized access to the Services or to Cloudfleet’s or its third party suppliers’ related systems or networks; (iv) access any portion of the Services for the purpose of building a similar or competitive product or service, or monitor the Services for any benchmarking or competitive purpose; (v) introduce, disseminate, or otherwise enable any viruses, Trojan horses, spyware, worms, malware, spam, or malicious code using the Services; (vi) copy, modify, translate, or create a derivative work of any Cloudfleet Property; (vii) reverse engineer, disassemble, or decompile any software included in the Cloudfleet Property, except as required under applicable law; (viii) use the Services for crypto-mining; (ix) use the Services for any obscene or unlawful purpose; (x) submit any sensitive personal data or information to the Services (including government issued identification numbers, financial account information, payment card information, and personal health information) to the Services; or (xi) alter, remove or violate any copyright or other intellectual property notice appearing in connection with the Services. Customer may not access the Services if it is a direct competitor of Cloudfleet, except with Cloudfleet’s prior written consent. In addition, Customer shall be responsible to Cloudfleet for its Users’ compliance with the terms.
Customer is responsible for properly configuring and using the Services and taking its own steps to maintain appropriate security, protection and backup of the Customer Property, which may include the use of encryption technology to protect Customer Property from unauthorized access and routine archiving of Services Content. Cloudfleet does not promise to retain any preservations or backups of Customer Property. Customer is solely responsible for the integrity, preservation and backup of the Customer Property, regardless of whether its use of Services includes a backup feature or functionality, and to the fullest extent permitted by law, Cloudfleet shall have no liability for any data loss, unavailability, or other consequences related to the foregoing. Customer shall be responsible and liable for the activities of any individual or entity who gains access to Customer Property or the Services as a result of Customer’s failure to comply with the obligations of this subsection.
Customer shall use the Authorized APIs in accordance with the Documentation, and will promptly correct any usage of Authorized APIs that does not comply with the Documentation. Authentication Keys must be restricted to use by authorized personnel of Customer who have a need to use it for purposes of integrating the Services with other web applications. Customer is solely responsible for maintaining the security of all Authentication Keys and for all activities that occur using any Authentication Key issued to Customer and must promptly notify Cloudfleet of any unauthorized use. The Authentication Keys are the property of Cloudfleet and may be revoked by Cloudfleet in connection with any permitted suspension of Customer’s right to use an Authorized API.
A high-speed Internet connection is required for proper transmission of the Services. Customer responsible for procuring and maintaining the network connections that connect Customer’s network to the Services, including, but not limited to, “browser” software that supports protocols used by Cloudfleet, including Secure Socket Layer (SSL) protocol or other protocols accepted by Cloudfleet, and to follow procedures for accessing services that support such protocols. Cloudfleet is not responsible for notifying Customer or its Users of any upgrades, fixes or enhancements to any such software or for any compromise of data, including Customer Property, transmitted across computer networks or telecommunications facilities (including but not limited to the Internet) which are not owned, operated or controlled by Cloudfleet. Cloudfleet assumes no responsibility for the reliability or performance of any connections as described in this section.
Cloudfleet will process and investigate proper notices of alleged copyright or other intellectual property infringement related to material submitted through Customer’s account, and will respond appropriately, following the guidelines of the Online Copyright Infringement Liability Limitation Act and other applicable intellectual property laws.
Customer acknowledges and agrees that the Services are designed to serve as a tool or utility in which Users have broad discretion to process Customer Property. Accordingly, unless and to the extent that an event is caused by Cloudfleet’s failure to provide the Services in accordance with its obligations, Customer is solely responsible and liable for all activities that are affiliated or associated with its Account, including without limitation: (i) the processing of all Customer Property; (ii) any data processed by any User arising from or related to the Services; (iii) and any data displayed, disclosed, generated, and/or published arising from or related to a User’s use of the Services.
Cloudfleet reserves the right, but has no obligation, to monitor the use of the Services and Customer Property and make modifications to the features and functionality of the Services during the Term to (i) respond to any applicable law, regulation, legal process or governmental request; (ii) enforce this Agreement, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or (v) protect the rights, property or safety of Cloudfleet, Cloudfleet’s users and the public. Cloudfleet may immediately suspend, throttle or terminate access to the Services if (i) Cloudfleet reasonably believes that a User or Customer is in breach of this Agreement; (ii) a User or Customer engages in excessive utilization of the Services which affects, or could reasonably likely (in Cloudfleet’s opinion) affect, system availability or performance, (iii) if Cloudfleet in good faith suspects that any third party has gained unauthorized access to the Services using a credential issued by Cloudfleet to Customer or its Users, or (iv) if Cloudfleet is required by law, court order, or a regulatory or government body to suspend the Services. In addition, Cloudfleet may temporarily suspend access to the Services during planned downtime for upgrades and maintenance (of which Cloudfleet will use commercially reasonable efforts to provide Users notice in accordance with paragraph 9 below). Cloudfleet shall not be liable to Customer, its Users, or any other third party for any such modification, suspension, termination or discontinuation of Customer’s rights to access and use the Services, and Customer shall remain liable for the payment of all Fees.
Customer expressly grants Cloudfleet the right to process Customer Property: (i) as necessary to provide the Services (including by disclosing such Customer Property to third parties that support the provision of the Services); (ii) as otherwise expressly permitted by this Agreement; or (iii) as required by law, regulation, court order, subpoena, or governmental authority. Customer is responsible for obtaining all necessary rights and consents (including such rights and consents for all Users) for Cloudfleet to Process Covered User Data for the purposes of providing the Services and for meeting Cloudfleet’s obligations under this Agreement. In addition, Cloudfleet may use data concerning Customer’s or its Users’ use of the Services in an aggregated and anonymous manner (“Usage Information”), including but not limited to compiling statistical and performance information related to the operation of the Services, determining usage trends, performing analytics, improving the Services, promoting and marketing the effectiveness of the Services, or for any other ordinary business purpose, provided that such uses shall relate to Cloudfleet’s obligations to provide the Services to Customer and its Users. Customer agrees that Cloudfleet may make Usage Information publicly available, provided that (i) such information does not incorporate any Customer Property and (ii) such use does not identify Customer or any Users either directly or indirectly. Cloudfleet retains all intellectual property rights in Usage Information. Cloudfleet shall have no obligation or liability in connection with any use of Customer Property which is anonymized or otherwise de-personalized, unless, and to the extent, restricted by applicable law.
Except for legal notices of termination, material breach, force majeure or indemnification claims, Cloudfleet may provide all business and product-related communications (e.g., release notes for product updates, privacy policy updates, critical security updates, and information on critical bugs and outages) to Customer by email, posting on the Services and/or other electronic means. Cloudfleet may rely and act on all information and instructions provided by Customer’s Users.
Customer is solely responsible for obtaining and maintaining all rights, licenses, and credentials necessary to use Third Party Products. In addition, Customer is solely responsible for installing, operating, updating, or otherwise maintaining the operation of such Third Party Products. To the maximum extent permitted by applicable law, Cloudfleet does not provide any warranties, guaranties or indemnification regarding any Third Party Products, whether or not such products or services are designated by Cloudfleet as “certified,” “validated” or otherwise. Cloudfleet does not have any responsibility or liability for any exchange of data or other interaction occurring directly between Customer or its Users and any provider of a Third Party Product. If the availability of all or a portion of the Services depends on the corresponding availability of Third Party Products, Cloudfleet will not be liable to Customer if changes in Third Party Products cause the unavailability of all or a portion of the Services. However, Cloudfleet will use commercially reasonable efforts to update the Services to ensure continued interoperation with Third Party Products. Further, Customer acknowledges and agrees that if it gives a Third Party Product access to its Cloudfleet account, Customer shall serve as the controller of such information and the provider of the Third Party Product serves as the processor for purposes of those data laws and regulations that apply to Customer. In no case are such providers of Third Party Products Cloudfleet’s Sub-processors. Customer further acknowledges and agrees that (i) in order to use the Services, it may be required to accept end user license agreements or other agreements directly with third party providers of software or services (e.g., EULAs for hardware drivers); and (ii) the software and services covered by such agreements are “Third Party Products” for purposes of this Agreement and are not included as part of the “Services” as such term is used herein.
Customer acknowledges and agrees that the Services are provided with, or facilitated by, certain open source software. The use of such open source software is subject to the applicable open source license terms which are either: (i) presented with the applicable Services; or (ii) readily accessible from within the applicable software or from a publicly-available source, in which case Customer shall be responsible to access, review, and abide by all such license terms prior to any use of the corresponding software. By using the Services, Customer agrees to comply with and be bound by the above terms and conditions governing the use of certain open source software programs, and acknowledges that the term “Services” as used in this Agreement does not include such open source software.
Acceptable Use Policy
This Acceptable Use Policy (“AUP”) describes material and activities that are not allowed in connection with products, systems, and services offered by Cloudfleet OÜ (“Cloudfleet”). This AUP applies to all users of the Services and is incorporated by reference into any applicable agreement between You and Cloudfleet. Capitalized terms used herein, but undefined will have the meaning given to such terms in the Agreement. This AUP is not exhaustive, and Cloudfleet reserves the right to take remedial action in connection with content or uses that are not specifically described below. THIS AUP APPLIES EQUALLY TO CUSTOMER AND CUSTOMER’S USERS. CUSTOMER IS RESPONSIBLE TO ENSURING USERS COMPLY WITH THIS POLICY. IF YOU DO NOT AGREE TO BE BOUND BY THIS AUP, YOU ARE NOT PERMITTED TO ACCESS OR USE THE SERVICES.
No infringing, illegal, threatening, defamatory, or offensive uses. You shall not use the Services to violate any applicable laws, rules, or regulations issued or promulgated by any competent government authority. Without limiting the foregoing, You shall not use the Services for, or in connection with, the following:
theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property or proprietary information;fraud, forgery, or theft or misappropriation of funds, credit cards, or personal information;
fraud, forgery, or theft or misappropriation of funds, credit cards, or personal information;
export, re-export, or transfer of restricted software, algorithms, or other data in violation of applicable export control laws;
deceptive practices such as posing as another service for the purposes of phishing or pharming;
distributing any materials of a threatening or harmful nature, including, without limitation, threats of death or physical harm, or materials that are malicious, harassing, libelous, defamatory, which harm Cloudfleet’s reputation, or which facilitate extortion; or
distributing any offensive materials, including, without limitation, materials that are obscene, constitute illegal pornography, indecent, or hateful and materials which promote illegal gambling or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Security and Interference. You shall not use the Services to violate, attempt to violate, or knowingly facilitate the violation of the security or integrity of any network, electronic service, or other system that is accessible through, or in connection with, the Services. You shall not use the Services in a manner that interferes with any other party’s ability to use and enjoy the Services, that interferes with Cloudfleet’s ability to provide the Services, or that otherwise may create legal liability for Cloudfleet in Cloudfleet’s sole discretion. You shall not use the Services to violate the acceptable use policy or terms of service of any other service provider, including, without limitation, any Internet service provider or domain name registry. Without limiting the foregoing, You shall not use the Services for, or in connection with, the following:
hacking, cracking into, or otherwise using the non-public areas of the Services or any other system without authorization;
unauthorized probes or port scans for vulnerabilities;
unauthorized penetration tests, traffic that circumvents authentication systems or other unauthorized attempts to gain entry into any system;
web crawling which is not restricted to a rate so as not to impair or otherwise disrupt the servers being crawled;
unauthorized network monitoring or packet capture;
forged or non-standard protocol headers, such as altering source addresses;
flooding;
Denial of Service (DoS) attacks of any kind;
distributing unauthorized data, malware, viruses, Trojan horses, spyware, worms, or other malicious or harmful code;
operating network services such as: open proxies; open mail relays; or open, recursive domain name servers;
use that is beyond commercially reasonable limits and that negatively impacts Cloudfleet’s ability to provide the Services; or
sharing or publishing content from the Services to cause, or have the consequence of causing, the user of the content to be in violation of the terms and this AUP.
Certain High Risk Activities. You shall not use the Services in support of mining of cryptocurrency including but not limited to BitCoin or any similar currency. Additionally the Services are not intended for use with high risk activities such as the operation of nuclear facilities, air traffic control, life supporting systems, or any other use where failure of service could lead to death, personal injury, or environmental damage.
Spam. You shall not use the Services for purposes of distributing “spam” emails, bulk unsolicited instant messages, or any other form of unsolicited electronic communications distributed on a bulk basis including commercial advertising and informational announcements. Additionally, You shall not use the Services to collect responses from spam. You shall not harvest, collect, gather, or assemble information or data of users, including, but not limited to, email addresses, without their consent. You must comply with the laws and regulations applicable to bulk or commercial email in your jurisdiction. In addition, your bulk or commercial email must meet the following requirements:
Export. You shall ensure Products and Services are not used in breach of export laws, controls, regulations or sanction policies of the United States and any other relevant export laws and regulations applicable to the Services including Customer’s applicable jurisdiction. You shall ensure Products and Services are not used by any person or entity suspected of involvement or affiliation with those involved in activities or causes relating to: human trafficking; illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical, or biological weapons, weapons of mass destruction, or missiles. You acknowledge that the Services are designed with capabilities for You and Your Users to access the Services without regard to geographic location and to transfer or otherwise move Your content between the Services and other locations such as User workstations. You are solely responsible for the authorization and management of User accounts across geographic locations, as well as export control and geographic transfer or Your content. By using the Services You represent and agree that You are not located in a prohibited geographic area nor are You subject to sanctions or applicable trade control restrictions.
Other. You must have valid and current information on file with your domain name registrar for any domain hosted on the Cloudfleet network. You may only use IP addresses assigned to you by Cloudfleet in connection with your Cloudfleet Service. You agree that if you register a DNS record or zone on Cloudfleet-managed or operated DNS servers or services for a domain of which you are not the registrant or administrative contact according to the registrars’ WHOIS system, that, upon request from the registrant or administrative contact according to the registrars WHOIS system, Cloudfleet may modify, transfer, or delete such records or zones.
Violations. To report any violation of this AUP or make related inquiries, please contact us at [email protected]. We reserve the right, but have no obligation, to investigate any suspected violation of this AUP or misuse of Cloudfleet’s products and services. In connection with such investigations, we may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Such reporting may include disclosing, reviewing and preserving appropriate customer information consistent with applicable law.
Rights and Remedies. If we determine, in our sole discretion, that you have violated this AUP, we may remove, disable access to, or modify any content or resource and/or to suspend or terminate your use of the Services. We also may intercept or block any content or traffic belonging to you or to users where the Services are being used unlawfully or not in accordance with this AUP. Our right to suspend or terminate your use of the Services applies even if a violation is committed unintentionally or without your authorization. Such right is not an obligation on us to act at any given time or with respect to any given Subscriber, and we may exercise such right at any time within our sole discretion.
Changes to this Policy. We may modify this AUP by posting a revised version on the Cloudfleet site. By using the Services or accessing the site, you agree to the latest version of this Policy.